Arif Remit

This Privacy Policy explains how Arifpay Financial Technologies SC (“Arifpay,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our remittance services, “Arif Remit” (the “Services”). We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable laws and regulations.

1. Information We Collect

We collect various types of information from you to provide and improve our Services, including:

1.1. Personal Identification Information

When you create an account, we collect your First Name, Middle Name (optional), Last Name, Email, and Phone Number.
For transaction purposes, we may collect additional identification details as required by regulatory bodies.

1.2. Financial Information

Details related to your transactions, including sender and receiver account information, amounts, and currency.
Information about the banks or wallet providers involved in your transactions.

1.3. Transaction Information

Records of your remittance transactions, including date, time, currency, exchange rate, and recipient details.

1.4. Contact Information for Recipients

For bank transfers, cash pickups, or wallet transfers, we collect the recipient's full name, phone number, bank name, account number, or wallet number as provided by you.

1.5. Technical and Usage Information

Information about how you access and use our Services, including your IP address, device type, operating system, browser type, and usage patterns.
Log data, such as access times and pages viewed, to help us analyze and improve our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. To Provide and Maintain the Services

To process your remittance transactions, including bank transfers, wallet transfers, and cash pickups.
To create and manage your Arif Remit account.
To facilitate communication between you and the recipient regarding transactions.

2.2. For Security and Fraud Prevention

To verify your identity and protect against unauthorized access or fraudulent activities.
To ensure the security and integrity of our systems and Services.

2.3. For Compliance and Legal Obligations

To comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) regulations imposed by the National Bank of Ethiopia and other relevant authorities.
To respond to lawful requests from government or law enforcement agencies.

2.4. For Service Improvement and Personalization

To analyze usage patterns and improve the functionality, performance, and user experience of Arif Remit.
To troubleshoot technical issues and provide customer support.

2.5. For Communication

To send you transaction confirmations, service updates, security alerts, and support messages.
To inform you about changes to our terms, conditions, and policies.

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1. Financial Institutions and Service Providers

With banks, mobile wallet providers, and other financial institutions involved in processing your remittance transactions.
With third-party service providers who assist us in providing the Services, such as payment processors, data analytics providers, and customer support services. These providers are obligated to protect your information.

3.2. Regulatory and Law Enforcement Agencies

When required by law or in response to valid requests from governmental authorities, courts, or law enforcement agencies.
To comply with our legal obligations, including AML and KYC requirements.

3.3. Affiliates and Business Partners

With our affiliates and business partners to offer integrated services or for internal business purposes, provided they adhere to similar privacy standards.

3.4. In the Event of Business Transfer

In connection with a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred as part of the assets.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data during transmission and at rest.
Access controls and authentication procedures.
Regular security audits and assessments.
Employee training on data privacy and security.

5. Your Choices and Rights

5.1. Account Information

You can review and update your account information by logging into your Arif Remit account.

5.2. Communication Preferences

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. However, we may still send you non-promotional messages related to your account or transactions.

5.3. Access and Correction

You have the right to request access to and correction of your personal information held by us, subject to legal and contractual restrictions.

5.4. Deletion

In certain circumstances, you may have the right to request the deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website or through the Arif Remit app. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Arifpay Financial Technologies SC

Contact Center: 9395

Email: info@arifpay.net